VDR providers are certified vendors of secure cloud-based software and document repository systems that meet the requirements of digital standards to keep business documents in an online environment. They offer advanced security, with the ability to control permissions in a granular manner, and allow collaboration between team members as well as external parties. They are essential for due diligence for mergers, acquisitions and fundraising, and many other reasons.

A good VDR provider will provide a clear, simple user interface as well as a mobile app that makes it easy for users to navigate the platform, upload files, and find information quickly. They also offer various support tools, including FAQs or training materials, as well a team of customer service representatives who can help with any queries or issues. Based on the plan, they could provide live chat, phone, or email support, and will be available all hours of the day or night.

Some vdr providers are focused on specific industry needs. Intralinks, for example, provides unique features to companies in the biotech and pharmaceutical industries. CapLinked is another example, which is specialized exclusively in M&A transactions that involve mid-sized to large-sized businesses. Other VDR providers, like DataSiteOne and Firmex have a wealth of experience in facilitating M&A deals for Fortune 500 companies. Others, such as Ansarada are skilled in helping businesses with international transactions.